General Questions
Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: January 2026
What is your return policy?
At Gold Rose, each creation is handcrafted from a real natural rose and finished using pure 24K gold, making every piece truly unique.
Due to the exclusive and artisanal nature of our products, we offer a 24-hour return policy from the time of delivery. For more information including our exchange policy, please refer to our Refund policy.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Yes. Goldrose is available through selected retail locations and partner boutiques worldwide. Our team will be happy to guide you to the nearest showroom.
Product Questions
1. What is a Gold Rose?
A Gold Rose is a real natural rose, carefully preserved and hand-coated with 24-karat gold. It represents eternal love, elegance, and timeless luxury.
2. Is the rose real?
Yes. Every Gold Rose is made from a genuine natural rose, harvested at peak bloom, permanently preserved, and then finished with multiple layers of 24K gold.
3. Will the Gold Rose fade or wilt over time?
No. A Gold Rose never wilts, fades, or loses its shape. The gold coating protects the rose permanently from time, humidity, and light.
4. How long does a Gold Rose last?
A Gold Rose is designed to last a lifetime. With normal care and no mechanical damage, it can last for decades without any maintenance.
5. Does a Gold Rose require any special care?
No special care is required. The Gold Rose does not need water, sunlight, or maintenance. We recommend keeping it in its protective dome or luxury packaging and avoiding frequent handling.
6. Is each Gold Rose unique?
Yes. Since every rose is natural, each Gold Rose is one of a kind, with subtle variations in petal shape and structure that enhance its exclusivity.
7. For which occasions is a Gold Rose suitable?
Gold Rose is a perfect gift for:
- Anniversaries
- Engagements & weddings
- Birthdays
- Valentine’s Day
- VIP & corporate gifts
- Life’s most meaningful milestones
8. Do you offer personalization?
Yes. We offer custom engravings, exclusive rose colors, luxury packaging options (glass domes, croco leather boxes), and personalized gift messages.
9. Is Gold Rose suitable for luxury and corporate gifting?
Absolutely. Gold Rose is frequently chosen as a VIP, corporate, and executive gift, conveying prestige, permanence, and exceptional attention to detail.
10. Where does Gold Rose come from?
GoldRose is part of GoldRose Switzerland, combining Swiss precision, artisanal craftsmanship, and premium materials to create timeless luxury pieces.
11. How many grams of gold are used in a Gold Rose?
Each Gold Rose is unique, as every natural rose differs in shape and structure, making it neither possible nor relevant to measure the gold in grams. Gold Rose is not a gold-plated product, but a luxury creation fully coated using a multi-layer 24-karat gold process, valued as a complete piece and backed by a guarantee according to the selected collection.
Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
Shipping Questions
How long does shipping take?
We offer complimentary worldwide shipping, with delivery within approximately 72 hours via DHL Express and other trusted courier partners.
How much does shipping cost?
All products are Free of Shipping fees.
Do you offer free shipping?
Yes, we offer free shipping on all orders. Please refer to our shipping policy for more details.
Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing [concierge@mygoldrose.com] or by calling us on mobile/WhatsApp [+44 7445 163835].
What are your business hours?
Our business hours are Monday through Sunday (24h service).
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our reviews page on our website, or email us at [concierge@mygoldrose.com].
Do you have a physical address?
Yes. Our flagship boutique is located at Harrods, 87–135 Brompton Road, Knightsbridge, London SW1X 7XL, United Kingdom. Our GoldRose collections are also available through selected retail partners and representatives worldwide.
Do you have an office in Dubai?
Yes. We have an office in Dubai, located at C1 Building, Level 1, Sheikh Zayed Road, Trade Centre 2, Dubai.
Can customers visit your offices?
Visits are available by appointment only. Please contact us in advance to schedule a meeting.
Do you operate internationally?
Yes. We operate internationally through selected partners and premium retail locations.
